Frequently Asked Questions (FAQ)

Where we are located:

Red Rob Catering Supplies
Wallington House Ltd,
76 Holloway Head,
Birmingham.
B1 1NG
United Kingdom

How to contact us:

Phone: 0121 622 4166
Fax: 0121 666 6297
Email: sales@redrob.co.uk

How to buy something from the website:

Browse around the shop and add any items that you wish to buy into the shopping basket or wish list. After you have finished your selection click on the 'Checkout' buttons, you will be asked for a few details that we need to be able to send you your order.

Paying for purchases:

We accept Visa, Visa Delta, Visa Electron, MasterCard, AmEx and Switch payment cards through our payment gateway SagePay.

We also accept Purchase Orders but please contact us to set up this service on your customer account.

Terms and conditions:

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

See the Terms and Conditions page for our full list of definitions.

Handling your order:

Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 12 noon, otherwise it will roll over onto the next day’s orders. Please allow up to 3 days for delivery of your order. Equipment may be sent direct from our suppliers, depending on the product.

Delivery Schedule:

Upon receipt of cleared funds we will deliver your order right away.

Go to the Delivery page to see our range of delivery options.

Back Orders:

If your item is not in stock, we will back order for you. Our aim is to always have stock available on all the website items. Tax charges for orders made from the UK or the European Union 20% VAT is added.

Credit Card Security:

When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site or third party site.

Read our Web Security page for more detailed information.

Guarantee:

We guarantee your satisfaction. All of our products come with the standard guarantee, if you are not happy with an item, please call the office to organise return or replacement.

Privacy Policy:

Red Rob Catering Supplies does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Login automatically on return' option on the Login page. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools > Internet Options >> Privacy' and selecting to 'block cookies'.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by Red Rob Catering Supplies is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Issue a unique identifier (e.g. customer login).
d. Monitor customer account status beyond that required for individual purchases.
e. Only disclose information to third-parties for goods delivery purposes.

Returns Policy:

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk

Read our Returns Policy page for a full statement.